• The information we collect
• How we use your information
• Who we share your information with
• International transfers of your personal information
• How long we keep your personal information
• Your rights
• Third party websites
• Website cookies
• How to contact us
The Information We Collect
We collect personal information about you when you visit our store or service centre, use our website or if you communicate with us by phone, e-mail and social media. We refer to our Websites and social media collectively as “Online Services”.
The types of personal information we collect includes:
• Personal details such as your name, address, date of birth, email address, phone number and other contact information. Transaction information, such as the product you purchased, its price, your method of payment and your payment details.
• The phone numbers that you call/send messages to or the phone numbers that you receive calls/messages from.
• The date and time of the calls and messages you send or receive through our network,
When you’re online the information we collect includes:
• Account information, like your username, password, and other identifiers or credentials you use to access our online services or to buy our products and services,
• Details of your visits to the Website,
• IP address and cookie data
• Information that you provide in your dealings with us. This includes when you register to use our online services, or when you subscribe to our services or request further services and/or information from us.
The situations when you provide personal information could include when you:
• Purchase products at our stores or through our contact centre
• Request on site services and / or deliveries
• Request customer support and technical assistance
• Visit our service centre for repair or service of products
• Register or use our Online Services
• Request to receive marketing or other communications
• Use our Wi-Fi networks or other in-store tech
• Enter one of our competitions or when you complete one of our customer surveys
• Submit information when you’re providing feedback
• Submit an Employment application
How We Use Your Information
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data. These are set out below:
When we’re required to enter into a contract with you
We use your personal information to process your orders and payments, requests for service and technical assistance or to give you a refund.
Where you have provided consent
We use email and text messages to communicate with you about our products and services, competitions, offers, promotions or special events where you tick a box.
Where there is a Legitimate Interest
As a Company we are often required to process your personal data in order to carry out certain tasks relating to our business activities. In such cases, processing of personal data can be justified on grounds of legitimate interest.
• To provide customer support and to respond to, and communicate with you about your requests
• To contact you if we need to obtain or provide additional information
• To check our records are right and to check every now and then that you’re happy and satisfied (e.g. customer surveys or service follow up calls).
• To send communications to you about your orders, purchases or accounts and bill you for using our products or services
• To let you post on our blogs and interact with us through social media.
• Where you fail to repay what you owe us or return our property, we may need to trace your whereabouts (sometimes using a tracing Agent) in order to recover payment or reclaim property. This might be carried out by a third party debt recovery agent on our behalf
• To protect against, identify and prevent fraud and other criminal activity, claims and other liabilities
• For network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access.
When we’re required to comply with our Legal Obligation:
We’ll use your personal information to comply with our legal obligations including:
• To identify you when you contact us
• To verify the accuracy of data that we hold about you
• To assist the Police and/or other regulatory bodies in relation to an investigation by a public authority.
Where it is in your Vital Interest:
In certain circumstances it is in your vital interests for us to process your personal information. We may need to contact you if there are any urgent safety or product recall notices or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you.
Who We Share Your Information With
Our service providers
We provide access to or share your information with select third parties who perform services on our behalf. They have access to perform these services but are prohibited from using your information for other purposes. They provide a variety of services to us, including billing, sales, marketing, customer service, shipping and fulfilment, data storage, security, fraud prevention, payment processing, product technical support & service and legal services. We only share information that helps them provide their services to us or to help them provide their services to you.
Other organisations and individuals
We may transfer your personal information to other organisations in certain scenarios. For example:
• If required to by law, under any code of practice by which we are bound or we’re asked to do so by a public or regulatory authority such as the Police
• If we need to do so in order to exercise or protect our legal rights, users, systems and services
• In case of default your information may be transferred to a credit reference agency such as The Malta Association of Credit Management (MACM), of which the Company is a member, as well as to any third party legally entitled to receive such information.
• Selling, merging or partnering (including in contemplation of such transactions) any part or all of our company / business to a third party may result in sharing of your information.
International Transfers Of Your Personal Information
If we do transfer information outside of the EEA, we will make sure that it is protected in the same way as if it was being used in the EEA. We’ll use one of these safeguards:
• We’ll transfer it to a non-EEA country with privacy laws that give the same protection as the EEA. Learn more on the European Commission Justice website .
• We’ll put in place a contract with the recipient that means they must protect it to the same standards as the EEA. Read more about this here on the European Commission Justice website
How Long We Keep Your Personal Information
We will keep your personal information for no longer than is necessary keeping in mind the purpose for which we first collected the data.
We may keep your data for longer if we cannot delete it for legal / regulatory reasons or technical reasons. This could include one of the ways specified in ‘How we use your personal information’ and for one of these reasons:
• To respond to your technical support requests
• To help support product recalls or safety notices
• To respond to any questions or complaints
• To comply with tax / VAT reporting requirements
• To maintain records according to rules that applies to us
• To establish, bring or defend legal claims.
• To show that we treated you fairly
Right Of Access – access to information we have about you
You have the right to request what personal information we hold about you. This is sometimes called a ‘Subject Access Request’ and should be made in writing. Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. We’ll respond to you within 30 days after we’ve received this information or, where no such information is required, after we’ve received your request.
You may ask us to correct any of the personal information we hold about you that is inaccurate or out of date.
In certain circumstances you have the right to request a copy of your personal information from us or to have that information passed to an organisation of your choice in a format that can be easily re-used.
Right To Erasure – To stop limit our processing of your data
You have the right to object to us processing your personal information if we’re not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.
Where we rely on our legitimate interests, as set out under ‘How we use your personal information’, you may object to us using it for these purposes. If we agree that your objection is justified in accordance with your rights under data protection laws, we’ll permanently stop using your data for those purposes. Otherwise we’ll provide you with our justification as to why we need to continue using your data.
Please note that we may be required by law to retain certain information. Before we are able to provide you with any information or correct any inaccuracies, we may ask you provide other details to help us respond to your request. We will also require proof of identity.
If you would like to exercise these rights, please contact us in writing.
We take technical and organizational security measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. However, no method of transmission over the internet, and no means of electronic or physical storage, is absolutely secure. As such, you acknowledge and accept that we cannot guarantee the security of your information transmitted to, through, or on our Services or via the Internet and that any such transmission is at your own risk.
Third Party Websites
How to contact us
Doneo Company Limited
34/36 Danny Cremona Street,
Hamrun HMR 1514,
2.1 This website contains material which is owned by or licensed to Doneo. This material includes, but is not limited to, the design, layout, look, appearance and graphics. The website and its contents are protected by intellectual property laws including, but not limited to, copyright.
2.2 All trademarks reproduced in this website are either the property of Doneo, are duly licensed to Doneo, or belong to their respective owners. Illegal use thereof is prohibited.
2.3 Contents on the website may be viewed but no contents, in whole or in part, may be sold, reused or modified without the prior written permission of Doneo. The re-distribution, re-publication, or otherwise making available of the material on this website to third parties without our prior written consent is prohibited.
2.5 Unauthorised use of this website and any of its contents may give rise to a claim for damages and/or may constitute a criminal offence.