IMPORTANT SAFETY INFORMATION
Recall of Certain Bose Bass Modules
Bose is voluntarily recalling bass modules manufactured before April 1, 2006 that were sold with select Acoustimass, Lifestyle, and Companion home theater systems. Under certain conditions, electrical components within the bass module may fail and cause a potential fire hazard.
To determine if your bass module is impacted, follow the steps below. If your bass module is included in the recall, please stop using it and unplug it from the electrical outlet immediately
How to Identify if your Bass Module is part of this recall
STEP 1
Locate your bass module. Below are two images of the bass modules included in this recall. The colour of your bass module may be either black or white.
Bass Module Version #1
Bass Module Version #2
STEP 2
Unplug your bass module from the electrical outlet. Turn your bass module so you can view the label. Find your product name and serial number on the label. The product name is located at the top of the label next to the Bose logo. The serial number is described as “SER. NO.” or “SERIAL NUMBER”. See examples below. Your label may look slightly different than these images.
Bass Module Version #1
The label is located on the bottom of your bass module. Make sure to take a picture or write down your product name and serial number for easy access when needed.
Bass Module Version #2
The label is located on the back of your bass module. Make sure to take a picture or write down your product name and serial number for easy access when needed.
STEP 3
If your product name is “ACOUSTIMASS 6 III HOME ENT. SYSTEM” or “ACOUSTIMASS 15 II HOME ENT. SYSTEM”, go to Step 4 below to determine if your bass module is included in the recall.
If your product name is something different, see the product below and match the product name from your label to the product list.
If the product list indicates that your bass module is included in the recall, please go to Step 5 below for instructions on how to return it.
PRODUCT NAME ON BASS MODULE LABEL
ACOUSTIMASS® 5 SERIES IV POWERED SPEAKER SYSTEM
ACOUSTIMASS® 6 III HOME ENT. SYSTEM (Date code between 2090 and 6091 only)
ACOUSTIMASS® 10 III HOME ENT. SYSTEM
ACOUSTIMASS® 15 HOME THEATER SPEAKER SYSTEM
ACOUSTIMASS® 15 II HOME ENT. SYSTEM (Date code between 2090 and 6091 only)
ACOUSTIMASS® 16 HOME ENT. SYSTEM
ACOUSTIMASS® 20 POWERED SPEAKER SYSTEM
COMPANION™ CS-6 POWERED SPEAKER SYSTEM
LIFESTYLE® 5 SERIES II POWERED SPEAKER SYSTEM
LIFESTYLE® 8 POWERED SPEAKER SYSTEM
LIFESTYLE® 12 POWERED SPEAKER SYSTEM
LIFESTYLE® 20 POWERED SPEAKER SYSTEM
LIFESTYLE® 25 POWERED SPEAKER SYSTEM
LIFESTYLE® 30 POWERED SPEAKER SYSTEM
LIFESTYLE® 50 POWERED SPEAKER SYSTEM
POWERED ACOUSTIMASS® 5 SERIES III SPEAKER SYSTEM
POWERED ACOUSTIMASS® 5 SERIES IV SPEAKER SYSTEM
POWERED ACOUSTIMASS® 8 SPEAKER SYSTEM
POWERED ACOUSTIMASS® 8 SERIES II SPEAKER SYSTEM
POWERED ACOUSTIMASS® 9 SPEAKER SYSTEM
POWERED ACOUSTIMASS® 20 SPEAKER SYSTEM
POWERED ACOUSTIMASS® 25 SPEAKER SYSTEM
POWERED ACOUSTIMASS® 25 SERIES II SPEAKER SYSTEM
POWERED ACOUSTIMASS® 30 SPEAKER SYSTEM
POWERED ACOUSTIMASS® 30 SERIES II SPEAKER SYSTEM
POWERED ACOUSTIMASS® 800 SPEAKER SYSTEM
POWERED ACOUSTIMASS® 900 SPEAKER SYSTEM
STEP 4
If your product name is “ACOUSTIMASS 6 III HOME ENT. SYSTEM” or “ACOUSTIMASS 15 II HOME ENT. SYSTEM”, look at the serial number on your bass module (you can find your serial number as shown above in “Step 2”).
Find digits 8 through 11 of the serial number (circled in the image below).
- If digits 8 through 11 are between 2090 and 6091, your product is included in this recall. Please go to Step 5 below for instructions on how to return it.
- If digits 8 through 11 are not between 2090 and 6091, your product is not included in this recall.
STEP 5
If you have determined that your bass module is included in the recall by following the steps above, stop using it immediately and do not plug it in or reconnect it to electrical power.
Contact us using the contact information below for instructions on how to return your bass module. Please have your product name and serial number available.
Need Help?
If you are not sure whether your Bose bass module is included in the recall or not, we can help you. Simply take a photo of the bass module from the front and a photo of the product label located at the bottom or at the back of the bass module. Send us the photos on WhatsApp (+356 7949 7743) or by email on [email protected]. We will contact you on what the next step is.
Trid għajnuna?
Jekk mintiex ċert/a li il-Bose bass module huwa parti minn din ir-recall aħna nistgħu ngħinuk. Kull ma trid tagħmel, ħu ritratt tal-bass module minn quddiem u ritratt tal-label tal-prodott li tista’ issiba taħt jew fuq wara tal-bass module. Ibagħtilna ir-ritratti fuq WhatsApp (+356 7949 7743) jew email fuq [email protected]. Aħna imbagħad nikkuntattjawk fuq il-pass li jmiss.